How can we help?

Subscriptions are billed and managed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, choose Nibbles and tap Cancel Subscription. In Nibbles you can also go to the Nibbles tab › gear icon › Manage subscription. Cancel at least 24 hours before the trial or the current period ends to avoid the next charge. Deleting the app or your Nibbles account does not cancel a subscription. Apple's guide: Cancel a subscription from Apple.

Nibbles is free to download. The free plan includes barcode logging, your pet, 3 photo scans to try, and a few text logs and coach chats each day. Nibbles Pro raises the daily limits for photo scans, text and voice logs and coach chats (fair-use daily limits apply). The exact price, the billing period and any free trial are shown in the app before you buy. If you have notifications on, Nibbles reminds you the day before a trial ends.

Apple handles payments and refunds for the App Store. Request one at reportaproblem.apple.com or see Apple's refund guide. If something went wrong on our side, write to us too.

Make sure you are signed in with the Apple Account that bought Nibbles Pro. Then go to the Nibbles tab › gear icon › Restore purchases, or tap Restore at the top of the paywall.

On your old phone, go to Settings › Sign in with Apple to link your account. On the new phone, tap I already have an account on the welcome screen and sign in with the same Apple Account.

Go to the Nibbles tab › gear icon. Under Privacy, Export my data creates one ZIP file with your account data and meal photos. At the bottom, Delete account deletes your account and its data. This cannot be undone, so export first if you want a copy. Deleting your account does not cancel an Apple subscription. You can also email us to ask for either.

Photo scans, text logging and the coach use AI services from third-party providers (named on the consent screen in the app). Nibbles asks before it sends any of your data to them, and you can change your choice at any time in Settings › Privacy › AI features. Barcode logging works without AI. Voice input is turned into text on your iPhone. AI estimates can be wrong, so check and edit each entry before you save it. Your data is never sold and never used for ads.

No. Nibbles is a general-wellness app for adults aged 18 and older. It is not a medical device and does not diagnose, treat or give medication doses. Calorie and nutrient numbers are estimates. Daily targets never go below 1,200 kcal (1,500 kcal for men). Talk to your doctor before you start a diet or weight-loss plan, especially if you are pregnant, take medication or have a medical condition.

Please reach out for support. In the US you can find help at nationaleatingdisorders.org, and you can call or text 988 (Suicide & Crisis Lifeline). In an emergency, call your local emergency number. Nibbles does not monitor messages and cannot send help.

Connecting Apple Health is optional. Nibbles can read your weight, steps and active energy, and save the calories and macros of meals you log. You choose what it may read or write, and you can change that at any time in the Health app. Health data is never used for advertising or analytics.